Frequently Asked Questions
Everything you need to know about our professional beauty tools and services.
What makes Staleks professional tools different from retail brands?
Staleks tools are crafted from high-quality medical-grade stainless steel and undergo a specialized manual sharpening process. This ensures superior durability, corrosion resistance, and a precision cut that lasts significantly longer than mass-market beauty tools.
How should I sterilize my Staleks instruments?
Our instruments are designed to withstand all standard sterilization methods, including autoclaving and dry heat sterilization. We recommend following the specific temperature and time guidelines provided in the product manual to maintain the integrity of the steel.
What are your shipping times and costs?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination. Shipping costs are calculated at checkout based on weight and location.
What is your return policy for beauty tools?
Due to hygiene and safety regulations in the beauty industry, we can only accept returns on unused items in their original, sealed packaging within 30 days of purchase. If you receive a defective product, please contact our support team immediately for a replacement.
Do you offer wholesale pricing for salons and professionals?
Yes, we provide exclusive discounts for licensed beauty professionals and bulk wholesale pricing for salons and distributors. Please visit our 'Professional Account' page to submit your credentials and access specialized pricing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted gateway to ensure your financial data remains protected.